Operating Model Design & Implementation
Support and Expert guidance in Operating Model Design and Implementation for public, private, and 3rd sector organisations.
Expert guidance in Operating Model Design and Implementation for public, private, and 3rd sector organisations. Specialising in regulatory, compliance, assurance, and safety-critical environments, we navigate complex challenges to deliver streamlined, efficient, and compliant solutions, fostering growth and sustainability across diverse industries.
Our Operating Model Design and Implementation service offers comprehensive support for public, private, and 3rd sector organisations navigating the complexities of regulatory, compliance, assurance, and safety-critical environments. By combining expert guidance with a customer-centric approach, our seasoned team ensures your organization achieves its strategic objectives with efficiency and resilience.
Our service include comprehensive business case development, strategic alignment and analysis expertise, and dedicated operational design specialists. Our team also excels in change programme planning and execution, effective benefits management strategy, skilled change delivery and sustainment, in-depth capability mapping and design, thorough stakeholder mapping techniques, and customised operating model design. Each of these components is tailored to your organization's unique needs, ensuring a highly-targeted and relevant solution.
Op Model Planning, Design, Implementation and Sustainment
Planning, designing, implementing, and sustaining an operating model is a complex process that requires a structured approach and expert guidance. Our service supports clients throughout this journey, ensuring their organisation achieves its strategic objectives with efficiency and resilience.
The first key step is planning, which entails understanding the organisation's strategic objectives, identifying capability gaps, and outlining the scope of the Target Operating Model (TOM). Our service assists clients by developing a comprehensive business case, aligning organisational strategy with TOM, and engaging senior stakeholders to ensure buy-in and informed decision-making.
The design phase involves creating a customised operating model that caters to the organisation's unique needs and goals. Our team of experts conducts capability mapping, analysis, and design to ensure the TOM aligns with organizational strengths and addresses capability gaps. Additionally, we perform stakeholder analysis and mapping to identify stakeholder needs and concerns, supporting effective stakeholder management throughout the process.
Once the TOM is designed, and the plans/initiatives agreed with the senior stakeholders, the implementation phase commences. Our service ensures seamless execution by providing change program planning, resource allocation, and delivery support. Our team of change practitioners oversees the TOM implementation, manages workforce transitions, and facilitates training to guarantee a smooth rollout. Throughout this phase, our service focuses on benefits management, identifying and tracking project benefits to validate TOM success and reinforce stakeholder confidence.
Finally, sustaining the operating model is crucial for long-term success. Our service supports clients by providing ongoing post-implementation guidance and ensuring the continuous effectiveness of the TOM. This involves monitoring performance metrics, refining processes, and addressing new challenges as they arise.
Our comprehensive service ensures that clients receive expert guidance at every stage of their Op Model journey. From planning and designing to implementing and sustaining, our team is committed to delivering a customer-centric approach that fosters collaboration, trust, and open communication. Our diverse team of seasoned professionals brings extensive experience and expertise to the table, ensuring clients receive targeted solutions that address their specific needs.
Features and Benefits
Our Operating Model Design and Implementation service provides a comprehensive suite of features and benefits designed to support your organization's growth and success in complex, safety-critical environments. Our experienced team, customer-focused approach, and commitment to quality ensure that we deliver results that not only meet but exceed your expectations. Partner with us to optimize your organization's operating model and unlock its full potential for sustained success.
Key Features
- Comprehensive Business Case Development
- Strategic Alignment and Analysis Expertise
- Dedicated Operational Design Specialists
- Change Programme Planning & Execution
- Effective Benefits Management Strategy
- Skilled Change Delivery & Sustainment
- In-depth Capability Mapping & Design
- Thorough Stakeholder Mapping Techniques
- Customized Operating Model Design
- Compliance & Safety-Focused Approach
Key Benefits
- Improved Organizational Efficiency
- Enhanced Regulatory Compliance
- Risk Mitigation in Safety-Critical Areas
- Streamlined Business Processes
- Increased Stakeholder Satisfaction
- Targeted Capability Development
- Sustainable Change Management
- Stronger Strategic Alignment
- Greater Competitive Advantage
- Accelerated Growth & Success
Our Services Lines
We can help you navigate, build and deliver your Operating Model change programme. help ensure you are meeting your vision and desigh objectives and provide confidence that you are supporting all your stakeholders throughout the complex delivery. Our experienced team provides a wide range of services, including.
Operating Model Business Case
Business Case Production forms the foundation for strategic alignment and operating model design. This service focuses on developing a compelling business case to support proposed changes. Stakeholders such as senior leadership, investors, and project teams are engaged in producing comprehensive, data-driven business case documents.
Business Strategic Alignment/Strategic Analysis to TOM
Business Strategic Alignment and Strategic Analysis to TOM service ensures that the Target Operating Model (TOM) supports the overall business strategy and objectives. Executive management, project teams, and business units work together to align organisational strategy with TOM. This involves strategic analysis, gap identification, and creating an action plan.
Op Model Advisor, Critical Friend
As Critical Advisors, Operational Design Specialists, and Critical Friends, our team provides expert guidance and support to senior stakeholders. This service facilitates informed decision-making and stakeholder buy-in for TOM initiatives. Expert insights, recommendations, and strategic advice are delivered to senior leadership, project sponsors, and steering committees.
Change Programme Planning and Delivery
Change Programme Planning and Delivery focuses on designing and executing change management programmes. The service ensures seamless TOM implementation and organisation transition by developing a change management plan, allocating resources, and establishing timelines. This also includes establishing and operating your PMO ( Project Management Office) for the TOM programme. Project teams, impacted employees, and management are the primary stakeholders in this process.
Benefits Management
Benefits Management is essential for validating TOM success and reinforcing stakeholder confidence. This service identifies, measures, and tracks project benefits. Project teams, senior leadership, and business units work together to create a benefits realization plan, define performance metrics, and generate tracking reports.
Change Delivery, Change Practitioners
Change Delivery and Change Practitioners oversee TOM implementation and long-term sustainment. Ensuring the successful execution and ongoing effectiveness of TOM, this service develops a change delivery plan, produces training materials, and provides post-implementation support. Project teams, impacted employees, and management are the main stakeholders involved.
Capability Mapping, Analysis, and Design
Capability Mapping, Analysis, and Design service aligns TOM with organizational strengths and addresses capability gaps. Business units, project teams, and management collaborate to identify and optimize organizational capabilities. Key outputs include capability maps, gap analysis, and a capability enhancement plan.
Stakeholder Analysis and Mapping
Stakeholder Analysis and Mapping service supports effective stakeholder management throughout TOM initiatives. By analysing and mapping stakeholder needs and concerns, all impacted parties, both internal and external, are considered. This process results in stakeholder profiles, impact assessment, and the development of an engagement strategy.
Operating Model Design
Operating Model Design integrates all service lines to deliver a cohesive, future-proof operating model. Creating a custom operating model aligned with organizational goals, this service engages executive management, project teams, and business units. The key outputs are the Target Operating Model, an implementation roadmap, and relevant KPIs.
Our Operating Model Design and Implementation consulting service is designed to support clients through every step of the operating model journey. By combining expert guidance, a structured approach, and a customer-focused mindset, we help organisations navigate the complexities of planning, designing, implementing, and sustaining an operating model that drives growth, efficiency, and resilience. We can support you to optimize your organisation's operating model and unlock its full potential for sustained success.

Mission
From IT Leadership, Client Side Advisory, Programme Management, through to Project Team delivery, we can provide the skills, experience and quality needed to deliver success. Our solutions provide resolution to the most challenging environments and programmes. With over 20 years of service delivery, procurement, sourcing, solution delivery and secure solutions, we provide a fresh look at how best to meet technology related goals, with controlled managed risk. With experience across private and public sector, finance, education, health care, and law enforcement. We can bring the perspective needed to help you navigate complex delivery, technology, resource and supplier issues, across the UK, Europe and Middle East.
Our Products and Services

ICT enabled Business Change Delivery
Delivering Cloud Enabled Change through Agile, Automation and Risk Management

Cloud Security Design
Cybersecurity services to develop, build and implement your cloud services securely.

Cloud Strategy
Cloud Strategy to meet your programme, compliance and business needs. Align Architecture, investment, operating model and investment.

Agile Cloud and Project Delivery
Agile delivery of your cloud services across DevOps, DevSecOps, Engineering Teams and Cloud Migration Squads.

Service Transformation and Improvement
Our Digital Transformation service provides the full service design, build, transition, operation and improvement support.

Technical Procurement and Vendor Management
Optimising Supplier delivery, procurement and Vendor selection for ICT, Change and cloud services.

Strategic Sourcing
Essential part of business operations, enabling organisation to maximise value for money, reduce costs, and increase efficiency from their strategic suppliers.

Operating Model Design & Implementation
Support and Expert guidance in Operating Model Design and Implementation for public, private, and 3rd sector organisations.

Performance and Risk Management
Comprehensive consulting and advisory service assisting clients in aligning performance and risk management to strategic outcomes and corporate objectives.