Operating Model Design & Implementation

We provide comprehensive Target Operating Model (TOM) design and implementation services. By aligning strategic vision, organisational capabilities, and robust governance, we help public and private sector organisations navigate complex regulatory landscapes to achieve operational resilience, streamlined efficiency, and long-term sustainability.

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Core Features & Strategic Benefits

Features	Benefits
Comprehensive Business Case Development for strategic change initiatives.	Significantly improved organisational efficiency and resource allocation.
Strategic Alignment and Analysis against Target Operating Models.	Enhanced Regulatory Compliance within complex safety-critical sectors.
Dedicated Operational Design Specialists and "Critical Friend" advisory.	Proactive Risk Mitigation across all operational delivery areas.
End-to-end Change Programme Planning and seamless execution support.	Streamlined Business Processes reducing operational waste and complexity.
Robust Benefits Management Strategy to track transformation success.	Increased Stakeholder Satisfaction through transparent, data-driven engagement.
Expert Change Delivery and long-term model sustainment support.	Targeted Capability Development addressing critical organisational skills gaps.
In-depth Capability Mapping, Analysis, and Business Architecture Design.	Sustainable Change Management ensuring long-term model adoption.
Thorough Stakeholder Mapping and Engagement Strategy techniques.	Stronger Strategic Alignment between corporate vision and operations.
Customised Operating Model Design tailored to unique organisational goals.	Greater Competitive Advantage through agile and resilient design.
Compliance and Safety-Focused Approach for highly regulated environments.	Accelerated Growth and Success via optimised operational structures.

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Detailed Capabilities and Strategic Insights

1. The Target Operating Model (TOM) Lifecycle

Navigating the transition to a new operating model is a multi-phase journey. Our structured approach ensures that every step—from initial concept to final sustainment—is assured and evidence-based.

• Phase 1: Planning and Visioning: We begin by defining the "Why." This entails understanding strategic objectives, identifying current capability gaps, and outlining the scope of the TOM. We develop data-driven business cases to secure senior stakeholder buy-in and investment.
• Phase 2: Customised Design: We don't believe in "off-the-shelf" models. We conduct deep-dive capability mapping and stakeholder analysis to create a bespoke TOM that reflects your organisation’s unique strengths while addressing its specific regulatory requirements.
• Phase 3: Implementation and Transition: Moving from paper to practice, we provide change programme planning, resource allocation, and hands-on delivery. We manage workforce transitions and facilitate training to ensure a smooth rollout with minimal service disruption.
• Phase 4: Sustainment and Optimisation: To ensure long-term success, we provide post-implementation guidance. This involves monitoring performance metrics (KPIs), refining processes, and ensuring the TOM evolves alongside changing market or regulatory conditions.

2. Specialist Advisory and "Critical Friend" Support

Transformation often requires an outside perspective to challenge the status quo. Our Operational Design Specialists act as a "Critical Friend" to senior leadership. We provide the unbiased insights and strategic recommendations needed to navigate internal politics, resource constraints, and complex delivery hurdles, ensuring your design remains future-proof.

3. Capability Mapping and Business Architecture

We align the TOM with your organisation's core strengths. By creating detailed capability maps, we identify where the organisation excels and where it requires enhancement. This gap analysis forms the basis of a Capability Enhancement Plan, ensuring that your new operating model is supported by the right people, skills, and technology.

4. Benefits Management and Value Realisation

A new operating model must prove its worth. We establish a robust Benefits Management Framework at the start of the programme. By defining clear performance metrics and tracking project benefits in real-time, we provide senior leadership with the confidence that the transformation is delivering a measurable return on investment and meeting strategic goals.

5. Stakeholder Mapping and Engagement

Operating model changes are deeply personal for employees and partners. Our Stakeholder Mapping techniques ensure that every impacted party—from the boardroom to the front line—is considered. We develop tailored engagement strategies that foster collaboration and trust, reducing resistance and accelerating the adoption of new ways of working.